Shipping Queries

Common Shipping Issues....


My customers are seeing this error:

"Sorry, looks like shipping isn't available for your selected region.

Please get in touch, so we can process your order."

  • General Issues:
    • The Customer's country/region is not added to a Shipping Zone.
  • Weight Based Shipping:
    • You have not added Weights to a product.
  • Cart Price Based Shipping:
    • The Minimum/Maximum Cart Price are not set or are too high/low for the customers order.
  • Category Based Shipping:
    • The product(s) is listed under an incorrect or different category.
    • The Minimum/Maximum Cart Price are not set or are too high/low for the customers order.
  • Same Day Delivery:
    • No times have been added within the "Available Times" panel.
    • You have added the order day as a 'Blackout' day or date
  • Pick up/Collect:
    • No Address set within Settings > General

To aid conversions you can add your contact details in Settings > General under the Customer Contact panel (shown below)


If you need any assistance or have any queries, let the Stor Support team know on Live Chat or via email.