Answers to some of our most frequently asked questions:
What is Stor?
Stor is an all-in-one eCommerce platform that allows merchants to start an online shop to sell their products or services.
Do I need a web designer or developer?
Nope. We’ve built the system so you can easily pick a template to use, then update the look and feel and add new elements into it, based on your requirements. It’s super simple to use. If you want anything custom built, then we can provide a quote or put you in touch with one of our great partners.
I can't login. How do I reset my password?
- Just click here.
- Enter your email address and hit reset.
- You'll then receive an email with a link to reset your password.
Do I have to pay for hosting and an SSL certificate?
No, hosting and an SSL certificate are both included for all of our merchants on every plan.
We've got you covered.
Will using Stor get me to the top of Google?
Not on its own, no, but it'll most certainly help! Think of your Stor shop as a formula one racing car, it can win the race but you’ll need to drive it really well! If you would like some assistance we can help you work with an expert SEO partner to achieve your Google goals.
Do you offer support?
Yes, you can email or Chat Live with our dedicated and friendly UK or US based Customer Success teams.
Can I accept PayPal?
Yes, you can use your own PayPal personal and business account. Funds will then transfer to you in the usual way. We do, however, suggest setting up a Stor Payments account as this has much lower transaction fees, saving you some money.
Can I accept cash or cheque for products?
Yes, customers can checkout in the usual way and choose either option. You can even add an option to pay via Bank Transfer or Purchase Order if you wish under the "Manual Payments" section here.
Can I Issue Refunds?
Yes, you can do this via the Order View page directly inside your Shop Admin.
Do you offer shipping? How about using 3rd party shipping companies?
Shipping arrangements are currently up to you but we’ve built a powerful shipping feature to set your shipping rates up as you need them.
These are based on; Fixed flat rate, Cart total, Free, Category based or Collection from your physical shop (if you have one). You can also override the global shipping for individual products if you need to use our Unique Shipping Zones.
3rd Party shipping integrations are on our feature roadmap so watch this space!
Are there any feature I can't use on the Standard plan versus the Basic plan?
Yes, there are a few additional features that are available as your shop grows. Additional benefits include more Staff Accounts, lower Card fees, a free domain name and enhanced support.
Every plan has an unlimited amount of sales, orders and images.
Check out our Pricing Page for more information.
Can you design my site for me?
Yes, we offer a bespoke design service including onboarding to help you get set up quickly and professionally from £1499.99 + VAT.
Contact email@example.com for a quote.
Why does my Product URL have random numbers after it?
When you have multiple versions of a product with the same title the platform automatically adds a unique ID at the end of the URL to ensure there's no duplicate URLs on your shop.
If you want to change this, then just navigate to Edit Product SEO and amend the Page URL then hit Save.
Don't forget to remove any superfluous characters using the tool provided.
Why aren't my order IDs concurrent? / Why am I missing orders?
Orders are auto-generated via your shop's cart and the admin side 'order builder', every time it's initiated. This includes any orders that may have been abandoned. Any orders generated outside the shopfront (i.e. within the admin side order builder) are saved as Draft orders.
If you want to see Abandoned or Draft orders; head to your Orders page and select the relevant option on the left hand menu.
If you have any queries about this feel free to get in touch with our Support team on Live Chat or via email.