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How Do I Add Tracking Information on Orders?

  • Updated

You can now add Tracking Numbers and Courier Company to a Customer's order and include this within the Customer Shipping Confirmation email

Where Can I Add Tracking Information To An Order?

  1. Login in to your Shop's Admin Area, then head to Orders.
  2. Find the relevant Order from the list and click Edit
  3. Scroll down to the Shipping/Fulfilment Panel

  1. Select the Carrier (if applicable) for your own information
  2. Enter the Tracking Number
  3. Click "Save Tracking ID"
  4. Change the Status to Dispatched

Informing Your Customer

  1. Click the Compose Notification Email button
  2. Add and Optional information in the free text area.
  3. Hit the Blue button to send the email.

If you have any queries about this feel free to get in touch with our Support team on Live Chat or via email.