The application must be completed in its entirety before being able to sign the last page. Be sure to save each subsection before moving on to the next section. The application is also color-coded to indicate when each section is complete. Every section is orange until you complete it and then it turns green when it is complete.
What happens if I don’t know my company description or if the description of my company is not listed?
- If your company description is not listed or you don’t know, use a category that is close to what your business does and add this in the comments section of the application. This code is reviewed when the application is reviewed.
Does the person completing the application have to be the person who needs to sign the application?
- No, if the person completing the application is not the person who will sign the application that is ok. The information of the person who needs to sign the application will need to be added in the first section of the application under “Business & People, Section 3: Director, Shareholders & Authorised Signatory Details”. At the end of the application on the signature page, there is an option to email for signature. Be sure the person who will sign the application’s email address in entered correctly before sending.
What do I use for services types?
- ECOM & MOTO
Do you require DCC?
- DCC stands for Dynamic Currency Conversion, and this is used to convert different currencies: if you plan to take currency in GBP or EURO but have a customer who uses a card whose currency is usually USD this feature can convert USD into GBP or EURO to ensure you receive the correct amount).
What if my business is new and I don’t know my amount of expected volume?
- This is a projection of what your business will do. This amount does not have to be actual but try to be realistic of your projections.
I am not able to upload my documents?
- Please ensure that documents are in PDF format. Be sure to click on the blue strip at the bottom of the upload box when you add the files that you would like to upload.
What happens if I am kicked out of the application before making it to the end?
- If somehow you are exited out of the application, as long as you have saved throughout the process, the application should have all information in it once you go back into it through you webshop admin page (Cart/Payment).
I have completed all sections of the application, everything is submitted, and the colors at the top are all green, so why can’t I sign the application?
- Check under the “Business & People section and Section 3: Director, Shareholders & Authorised Signatory Details” and ensure that the question “Are you the authorised signatory?” is marked YES. If it is marked NO, this indicates that there is no one ready to sign the application.
If you have any queries about this feel free to get in touch with our Support team on Live Chat or via email.