If you are planning to migrate your webshop data from BigCommerce to Stor below is a step by step guide on how this can be done.
Important to note: You can only import CSV files to Stor so please ensure all data that will be transferred is on a CSV file.
Data that can be transferred by CSV file upload: products and coming soon: customers and orders. Blog posts and About Us, info pages will have to be added manually (copied and pasted).
Exporting / Importing Categories:
Unfortunately, BigCommerce does not offer a way to export your categories data. We do recommend that you include your categories in the products CSV file or you will have to manually add the categories to your Stor webshop.
Exporting / Importing Products:
To export your products from BigCommerce, please log in to your account, select ‘products’ and then ‘export’ from the menu on the left hand side.
BigCommerce has two export templates; bulk edit or default. We recommend choosing the default template for your export as the bulk edit option is for those that will not be using a custom template. The default template will include the basic product information (name, price, weight, description and price).
Please select the ‘Export to Microsoft Excel CSV file’ to download your data.
To import your products to Stor, log in to your Stor webpage and choose the products tab on the left side of the dashboard. Press the three dots on the right side to import your products.
Once you have selected import products, the below image will pop up on your screen. Download our sample import template and get ready to copy the information from your BigCommerce product CSV file to our sample import CSV file.
The BigCommerce CSV file format is slightly different to Stor’s CSV format - it is important to stick by our sample import template format for the file upload to be successful.
Our import template may look daunting but rest assured, you will be able to find all the necessary details to complete the columns from your CSV export file. The only thing that is absolutely necessary to complete in your Stor import file is name/title and price of your products. All other details can be added once the products have been imported.
When filling in the price, please do not include the currency symbol before the numerical value. In the visibility column, we do recommend for you to put ‘disabled’, this is so if any changes need to be done, you can go in and change it before it will be live on your page. If it is marked as enabled, when you import the product it will automatically be live on your Stor webpage.
In the quantity column, if there is a limited amount of the product type, please fill in the quantity amount in this column (if it is unlimited, please leave it blank). In the product type column, please include what type of product it is - in most cases it will be ‘physical’.
Copy and paste the data from your BigCommerce file into the corresponding columns in the Stor import file, click save and upload the file by pressing the green button as shown below.
Export customers from BigCommerce
1. From your BigCommerce Account dashboard, go to Customers, then click on Export and Download Data.
2. Under the Template window select Bulk Edit, then under File Format, select Export to Microsoft Excel as shown below.
3. Press Continue, then click Export my customers to a CSV file.
4. Once the CSV file is ready, click on the the download link.
Import customers to Stor:
1. From your Stor Account Dashboard go to Customers, then click on Registered.
2. Under the Registered Customers tab in the right column, click Import.
Once you have pressed Import, the below image will pop up on your screen. Download our sample import template and get ready to copy your customers' data to our sample import CSV file.
Note - it is important to stick by our sample import template format for the file upload to be successful.
3. After you have entered your customers' information, click Choose a file, press open once you have selected your file, and finally click on Upload Customer Data as shown above. After your import is complete, we'll send a confirmation email.
Please kindly note your imported customers passwords will not be imported with your data. Your customers will have to go to the 'Account' page on your shop and select 'Forgot Password'. They will then be sent a reset password link to their email and they can update their password that way.
Note: You can only import CSV files to Stor so please ensure all data that will be transferred is on a CSV file.
Data that can be transferred by CSV file upload: products, categories, customers, (coming soon: orders)